Manager, Field Training

The Zaxby’s Support Center is looking for a Field Training Manager to join the Company Stores Operations team. The role of the Field Training Manager is to oversee, deliver, and implement training initiatives and programs for the Zax LLC restaurants, provide coaching and guidance to the Certified Training GMs, monitor MITs’ training progress, and evaluate training effectiveness against performance standards. This field-based position supports the North Carolina markets and requires up to 70% travel.

• Medical, Dental and Vision insurance
• Company-paid Short and Long-Term Disability insurance
• Company-paid Basic Life insurance
• 401K participation
• 50% off meal discount at company-owned locations
• Child Care Assistance Plan
• Education Assistance Program
• Parental Leave
• PTO and Company Holidays

• Partner with District Manager and Regional to identify, select, on‑board, and certify new training facilities via the certification process.
• Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFL.
• Establish training goals for CTFs in partnership with DM and RM.
• On‑board, train, and certify the Certified Training GM with the DM and Certified Training Facility.
• Clearly communicate objectives and training initiatives with CTGMs to meet company goals.
• Follow up with Certified Training GM monthly (physically and/or virtually) to discuss MIT progress, training needs, and company implementations.
• Validate General Manager of Training Certifications.
• Support Hub Trainings for company-owned restaurants.
• Assess and re‑shape curriculum and content for training program as needed, including the certification of the CTGM.
• Support new store openings for company-owned restaurants with training, coaching, and feedback to store-level staff and DM.
• Conduct Serv Safe Training and Certification classes as needed.
• Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each training phase.
• Visit MITs at least 3–4 times during MIT training weeks to evaluate and support training progress and provide post‑training support.
• Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved.
• Coach CTGM to improve performance and ensure CTF standards are met.
• Conduct and document CTF visits to evaluate operational effectiveness and MIT requirements, including bi‑annual audits.

• Ability to identify, troubleshoot, and take corrective actions at the unit level.
• Strong coaching and evaluation skills.
• Servant leadership skills and ability to influence others.
• Exceptional people skills; ability to collaborate, build trusting relationships, and work cross‑departmentally at the Support Center.
• Initiative, internal motivation, and drive to succeed; accountable to high personal standards of conduct and professionalism.
• Ability to act as a change agent and facilitate change initiatives to meet organizational goals.
• Effective written and verbal communication.
• Strong facilitation, presentation, and public speaking skills; proficient in Microsoft Office and capable of quickly adapting to new systems.
• Active reflection of company people, values, and culture; influence organization and executive team through daily actions and behavior.
• Disciplined approach to planning and prioritizing short and long‑term objectives, skillful at filtering and disseminating best practice.

• Education:
  
  Bachelor’s degree in hospitality, restaurant management, business administration or related field; or equivalent combination of education and experience.
• Experience:
  
  5+ years of restaurant unit or multi‑unit management experience, leadership experience, and experience training and developing individuals and teams.

Salary Range: $70,000 – $80,000 annually.

Zaxby’s Franchising LLC is an equal‑opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.