Store Manager, Retail & Store Manager

Overview

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Ensure the Lens Crafters team provides unsurpassed customer service
• Provide training and coaching to the team leveraging Company provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
• Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Guide the team to flawlessly execute all operational, inventory, and visual tasks per guidelines to ensure the best customer and patient experience
• Ensure all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and engaging working environment

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash registers, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen, including detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religious creed, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.