Sales Associate

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience, listen to each customer, offer recommendations, and share your knowledge of UGG products. You also communicate the UGG brand’s sustainability initiatives and social commitments to customers while sharing your passion for our products. You operate as part of a dynamic team and cooperate to achieve business goals.

As a UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously, ensure questions are addressed accurately, and promote the store and brand image. You handle the cash register, manage inventory, maintain the back‑stock area, and practice safety‑consciousness. You report to the Store Manager on schedule and notify absence or lateness in advance.

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self‑starter.

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

As part of our UGG Family, you belong to more than a lifestyle company. From corporate offices to retail stores worldwide, we value giving people the freedom to pursue their passions, express individuality, and are committed to helping them succeed. You’ll discover many benefits including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.