Cash Management & Reservation Assistant

Agency Dept of Natural and Cultural Resources Division Job Classification Title S-Operations & Trades (S) Position Number Grade TS

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program.

The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit (Use the "Apply for this Job" box below)..

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a detail‑oriented, efficient, and customer‑focused individual to serve as a Cash Management Assistant/Reservation Assistant. In this role, the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate, efficient, and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations, assist with daily cash office operations, and utilize point‑of‑sale and online reservation systems.

They handle financial transactions, maintain precise records, respond to inquiries, and help ensure smooth, professional support for Zoo programs, events, and daily operations.

• Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross‑training will be provided.
• Provide excellent customer service in person, by phone, and online to both internal and external customers.
• Process park ticket sales through group sales, picnic rentals, online sales, and other reservation channels.
• Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data.
• Use computers and standard or specialized office equipment to complete daily tasks, including point‑of‑sale systems, reservation software, specialty printers, and currency counters.
• Remain fully accountable for cash, cash items, and making change.
• Assist with daily operational funds, deposits, and financial reporting as directed.
• Display a sense of urgency and professionalism at all times.
• Assist with additional duties and support other Guest Services areas as assigned.

Recruitment Range: $16.00 per hour To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement.

Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:
Management Prefers Experience in cash handling, reservations, or guest‑services work, including but not limited to processing financial transactions, assisting customers in person or by phone, using point‑of‑sale or…