Case Manager_NE-NSC_-Family Shelter

Case Manager – Pathway of Hope

Location:

Concord, NC

Report To:
Shelter Director

Provides crisis intervention and case management services to clients residing at the Concord Shelter and Pathway of Hope. Plans, develops, and controls the day‑to‑day operations of the shelter. Guides and assists clients in developing measurable steps to address the causes of their homelessness, identifies and advocates for community resources, and supervises daily activities of monitors. Ensures compliance with organizational policies and procedures.

• Provides crisis intervention service to clients as needed.
• Conducts comprehensive assessments to identify causes, needs, and strengths.
• Develops and implements service plans, determining individualized length of stay.
• Identifies community resources, advocates with them to secure services, and trains volunteers.
• Evaluates clients’ progress toward goals and objectives.
• Conducts training, guidance, and evaluation of student interns assigned to the shelter.
• Maintains required documentation to meet The Salvation Army, federal, and funding source guidelines.
• Abides by confidentiality standards and policies.
• Exercises judgment and problem‑solving techniques for client disputes.
• Participates in weekly supervision with the Shelter Director and collaborates with monitors and kitchen staff.
• Assists with preparation of statistical and progress reports for Commanding Officer, advisory organizations, annual reports, United Way grants, and contract agencies.
• Maintains knowledge of program changes and requirements per Salvation Army policies.

• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Performs other related work as required.

Computer, typewriter, photocopy machine, calculator, facsimile machine.

• Education and Experience: Bachelor's degree in Social Work, Behavioral Science, or related field, or equivalent combination of training and experience.
• Licenses and
  
  Certifications:
  
  None.
• Knowledge, Skills, and Abilities: Knowledge of principles and practices of social service case management; knowledge of community resources; effective communication and motivation practices; ability to develop program plans and goals; evaluate client progress; work with diverse populations; interview clients; prepare accurate case notes; plan, organize, prioritize work; build professional relationships.
• Mental and Physical Abilities: Meet attendance requirements; read/write/communicate in English; think quickly to manage caseload; operate with limited physical effort (