Case Manager_NE-NSC_-Family Shelter

216 Patterson Ave SE, Concord, NC 28025, USA

• Job Title:
  
  CASE MANAGER PATHWAY OF HOPE
• Incumbent:
  
  Reports to:
  
  SHELTER DIRECTOR
• Location:
  
  CONCORD, NC

Provides crisis intervention and case management services to clients in residence at the Concord Shelter and Pathway of Hope. Plans, develops, and controls day‑to‑day shelter operations, guides clients in developing measurable steps to address homelessness, and identifies community resources that support successful completion of client service plans.

• Provides crisis intervention service to clients as needed and conducts comprehensive assessments to identify causes of homelessness, needs, and strengths.
• Develops a service plan to address issues identified in the assessment.
• Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan.
• Determines individualized shelter stay length based on the service plan and identifies community resources to support client goals.
• Advocates with community resources to secure services that assist clients in planned goals and objectives.
• Evaluates and measures clients’ progress toward goals and objectives identified in the service plan.
• Conducts training, guidance, and evaluation of student interns assigned to the shelter by the Director.
• Maintains all required documentation to meet Salvation Army, federal, and funding source guidelines.
• Adheres to strict confidentiality standards regarding client information and complies with Salvation Army policies and procedures.
• Exercises good judgement and problem‑solving techniques for concerns and disputes arising from shelter clients.
• Cooperates with the Director in all matters pertaining to client services and participates in weekly supervision to discuss cases.
• Collaborates with shelter monitors and kitchen staff in matters relating to managing shelter clients.
• Maintains conservation of Salvation Army resources and assists the Director with statistical and progress reports presented to Commanding Officer, advisory organizations, annual reports, United Way grants, and Division Headquarters.
• Maintains up‑to‑date knowledge of all program changes and requirements per Salvation Army policies.

• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Performs other related work as required.

• Computer, typewriter, photocopy machine, calculator, facsimile machine.

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or an equivalent combination of training and experience.
• License:
  None.

• Knowledge of principles and practices of social service case management, social service resources, and agencies in the community, and effective communication and motivation practices.
• Ability to develop program plans and goals based on client needs, evaluate progress toward goals, work with a wide range of behaviors, interview clients, prepare accurate case notes, plan and prioritize work, and build professional relationships with clients and community agencies.

• Meet attendance requirements.
• Read, write, and communicate in English.
• Communicate clearly orally and in writing.
• Think quickly to maintain control of client caseload.
• Work on multiple cases efficiently without becoming frustrated or disorganized.
• Limited physical effort: walking, standing, lifting light objects (