Equine Insurance & Debt Administrator

Role: Equine Insurance & Debt Administrator
Location: Wright and Morten, Somerford Park Clinic
Contract: Full-Time, Permanent

• Handling and processing equine insurance claims efficiently and accurately.
• liaising with insurance companies, clients, and veterinary staff.
• Managing debt administration, including monitoring outstanding balances and following up on payments.
• Maintaining accurate financial and client records.
• Answering telephone calls and dealing with client enquiries in a professional manner.
• Supporting general office administration as required.

Full-time permanent role working 37.5 hours per week. Shift patterns: 8-4 pm, 9:30-5:30 pm, 9-5 pm with a 30-minute unpaid lunch.

• Previous administrative experience essential.
• Strong organisation skills and attention to detail.
• Confident communication skills both written and verbal.
• Ability to manage workload and prioritise tasks efficiently.
• Competent in basic IT systems and office software.
• Equine knowledge an advantage.

• A key client-facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values-led culture focused on care, community, and continuous improvement.
• 6.6 weeks' annual leave, additional leave for your birthday, and increasing annual leave accrual.
• Enhanced family-friendly policies: maternity, paternity, adoption, shared parental and surrogacy pay.
• Healthcare Cash Plan, Cycle to Work scheme, Learning and development opportunities via the IVC Evidensia Academy.
• Pension scheme, discounted staff pet care, voluntary benefits, and access to discounts/cashback with hundreds of participating retailers.

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.