Customer Team Member

Customer Team Member

Join our friendly customer service team and help create a delightful in‑store experience. Your main responsibilities include:

• Providing friendly and thoughtful service, answering customer queries, promoting Co‑op products and membership.
• Working collaboratively with colleagues to solve customer problems.
• Ensuring the store is safe and compliant: restocking shelves, maintaining pricing, dates and temperatures.
• Introducing new products and services naturally and sharing experiences with teammates.
• Assisting in preparations such as bakery items and participating in community events.

• Excellent customer and people skills, capable of building positive relationships.
• Positive attitude toward change and problem‑solving.
• Strong communication skills, including speaking up and co‑operation.
• Ability to work flexibly across a range of shifts.

Support the Store Manager and help maintain high standards while guiding colleagues.

• Assist the Store Manager with day‑to‑day operations and safety compliance.
• Lead by example, keeping the store well‑stocked and presentable.
• Help colleagues perform at their best and foster a collaborative environment.

• Strong sense of community, commercial awareness and leadership skills.
• Capable of managing a team and delivering a great customer experience.

Lead a large team and drive store performance while embedding our strategies.

• Lead and inspire all Store Managers across up to 20 stores.
• Ensure that all stores deliver an outstanding in‑store experience and meet sales targets.
• Support and develop employees, overseeing training and performance.
• Implement community initiatives and manage projects that bring strategies to life.

• Strong commercial awareness, leadership and management experience.
• Ability to motivate a large team and drive results.

All staff enjoy the following benefits:

• 31 days holiday (including bank holidays; pro‑rata for part‑time staff).
• 30% discount on Co‑op branded products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Virtual healthcare services (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 24/7 employee assistance service.
• Full paid training, cycle‑to‑work scheme and supporting well‑being initiatives.
• Stream/Wagestream money‑management app providing early access to pay.
• Rotas shared three weeks in advance and accessible on mobile.