Team Leader, Management

Join to apply for the Team Leader role at H&R Block. In this role, you’ll lead a customer‑centric team and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll be the front‑line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience and achieving growth objectives. H&R Block is committed to a connected culture where everyone belongs.

We are an equal opportunity employer and celebrate diversity in the workplace. This is a full‑time position.

• Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving all office-related growth objectives.
• Lead daily activities to ensure all tax office associates complete work on time with attention to quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
• 2+ years as a Tax Professional.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if you are preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements; computer proficiency with MS Office; ability to work independently; customer-centric mindset.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent, or higher.

Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Wellbeing program Better You to help you build healthy habits; neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical coverage, 401k retirement savings plan and Employee Stock Purchase Plan (eligibility requirements apply). Check  for full details.

H&R Block remains committed to building a connected culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are recognized on Best Companies lists and encourage colleagues to help each other grow and support one another.