Director Customer Experience; CX

Position: Director Customer Experience (CX)
Location: Northford

Job-:
Customer Experience

Location:

Atlanta, GA, United States;
Northford, CT, United States;
Salem, OR, United States Workplace:
Hybrid

Schedule:

Full time Posted:
As Director Customer Experience (CX) here at Honeywell Technologies, you will lead the customer experience strategy and execution for the Hospitality Vertical of Building Automation (BA) Americas, serving as the primary CX leader for the Hospitality business. This leader will be responsible for driving customer satisfaction, operational excellence, and cross-functional alignment across the customer lifecycle to ensure a seamless, differentiated customer experience.

The Director will partner closely with Sales, Integrated Supply Chain (ISC), Offering Management, Services, and Customer Experience teams to improve business performance, strengthen strategic customer relationships, and drive transformational initiatives that enhance the overall customer journey. The successful candidate will act as a strategic change agent, leading an established Customer Experience organization while championing customer-centric practices that support growth, retention, operational excellence, and long-term customer loyalty throughout the Hospitality segment.

You will report to the Senior Director Technical Support and work out of our Atlanta, GA, Northford, CT, or Salem, OR location on a hybrid work schedule.

Qualifications You Must Have 8+ years of progressive experience in customer-facing and operational functions, including Customer Experience, Customer Service, Order Management, Technical Support, Operations, or related disciplines.
5+ years of experience leading and developing high-performing teams.
5+ years of experience leading cross-functional programs, operational excellence initiatives, or customer transformation efforts.

Demonstrated success driving organizational and process transformation in complex, matrixed environments.

The annual base salary range for this position is $151,000 - $190,000. Please note that this salary information serves as a general guideline. Honeywell Technologies considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

We Value Bachelor's and Master’s degrees in Engineering, Business, or a related field. Experience supporting Hospitality, Building Automation, Smart Building Technologies, Building Management Systems, or related industries. Strong program and project management capabilities. Knowledge of SAP, Salesforce (SFDC), customer support technologies, digital transformation initiatives, and service delivery platforms. Experience partnering directly with vertical business leaders to drive customer-focused business outcomes. Ability to communicate complex operational, technical, and customer issues to executive leadership and external customers.

Proven success developing talent, strengthening organizational capability, and leading teams through change. Strong business acumen with the ability to balance customer needs and business objectives.

Proven ability to manage complex issues, influence stakeholders, and drive results across functions.

Strong analytical, problem-solving, and decision-making capabilities.

Exceptional communication, presentation, relationship management, and influencing skills.

Demonstrated ability to prioritize competing demands and operate with urgency and professionalism.

Benefits of Working for Honeywell…