Turkish Customer Advisor- Lisbon, Portugal

Are you passionate about costumer support andendelea technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a Customer Support Agent is to support their activitiescnn offering the best quality service to their customers, while working with prestigious worldwide brands.

• Answer to inbound calls and customer inquiries.
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in Turkish hym (Native);
• Work Permit Portugal;
• Citizen UE
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• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Good computer skills;
• Any kind of previous experience or contact with clients;
• Excellent communication skills;
• Good exquisite listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

ბილის competitive salary;
• Meal vouchers;
  Umoja-fixed-term, renewable employment contract;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance);
• Sports activities and much more!!