Conference Services Manager

Conference Services Manager

Step into a dynamic role where you'll orchestrate group programs from room blocks to meetings and large-scale events at Foxwoods Resort Casino. If you excel at coordinating details, leading cross-functional teams, and creating seamless guest experiences, this is your opportunity to manage events from 10 to 2,000 attendees in a world-class resort setting. Under the direction of the Director of Resort Sales, the Conference Services Manager is responsible for planning, coordinating, detailing, and executing all aspects of assigned group programs at Foxwoods Resort Casino and affiliated venues.

This includes oversight of catering functions, room blocks, meeting and event logistics, billing and payment, vendor coordination, and post-event follow-up. The role serves as the primary liaison between the client and internal departments, ensuring the delivery of a seamless and elevated guest experience. This position supports both external groups and internal departments and may manage events ranging from 10 to over 2,000 attendees and from 10- approx.

100 rooms on peak night. The manager plays a critical role in cross-functional planning and execution by working closely with departments such as Banquets, Culinary, Front Office, Housekeeping, AV, Engineering, Reservations, Security, Transportation, Entertainment, and third-party vendors, while ensuring compliance with Mashantucket Pequot Tribal Nation policies and safety standards.

High School Diploma or equivalent as well as two (2) years of related experience as a manager or was responsible for the management of events in one of the following departments:
Hotel Group Sales, Catering, Banquets, Convention Services or Front Desk or an Associate's degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates. Previous experience coordinating group events, with a strong emphasis on detailing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Due to the nature of the business, must be able to work flexible hours which includes nights, weekends, and holidays depending on group business demands and event times.
• Possesses excellent verbal and written communication skills, along with strong interpersonal abilities essential for effective collaboration with clients, leadership, and cross-functional teams. Demonstrates professionalism and clarity across all communication platforms—including phone, video, email, and in-person interactions—and is confident in leading in person meetings for up to 20 people such as pre- and post-convention briefings.
• Experience working with catering operations and/or group room blocks a strong plus
• Familiarity with HMS PMS or similar property management systems
• Must become proficient with department specific computer programs, Delphi, Delphi Diagramming, HMS or similar PMS, Outlook, Passkey, Excel and Word

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand and walk.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• Must be able to assist with the movement and lifting of convention materials weighing up to 50 lbs., each including the use of equipment such as flatbed carts, as needed to support event setup, load-in/load-out, and tradeshow logistics

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a climatically controlled office environment.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.