IT Program Manager; AI/ML
Listed on 2026-01-12
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IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Location: Dolphin Cove
Hiring near our Irving, TX and Stamford, CT Centers of Excellence with a flexible environment.
About Gartner IT:Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting‑edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome‑driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role:Gartner is looking for an experienced IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Digital Product and Technology organization. The Program Manager role will guide multiple globally distributed teams under Agile frameworks (Scrum/Kanban) for smooth delivery of various software development projects. The IT Program Manager will lead a complex portfolio of IT projects and be accountable for the entire product delivery life cycle, including the software development process, quality of the results, benefit realization, end‑user satisfaction and timely delivery of the projects.
In this role, the candidate will manage and collaborate with geographically dispersed teams and communicate with stakeholders/leadership on a regular basis with all relevant program/project information.
Responsible for the oversight and management of global technology‑based project portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high‑impact results.
Partner with technical leadership to report project progress to executive level and cross‑team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans.
Analyzing the scope and direction of initiatives across multiple levels of management and organizational boundaries.
Ability to influence and manage the expectations of clients, team members, management and external groups with proven track record of acting as a valued IT business partner to senior leadership.
Establish project metrics with available tools to track health, quickly analyze problems, identify root causes, create action plans, assess impact and develop resolution options. Program Manager will be responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large‑scale projects.
Facilitate Scrum ceremonies such as daily stand‑up meetings, sprint planning, sprint review, grooming and sprint retrospective and ensure timely delivery of working codes (MVP) while guiding the team under Agile project‑management framework.
Work as a liaison between the Product and Technical teams to prioritize backlog for the sprints for MVP development and ensure deliveries are made as described in the quarterly roadmap.
Continuous collaboration with the cross‑functional teams to ensure dependencies are identified / managed effectively and any risks are managed ahead of time.
Regularly communicate project status, risks, issues, deliveries / release status, team performance with all stakeholders.
Escalate obstacles without any delay and promote continuous improvement process based on feedback received during retrospective (create and manage Kaizens).
Independently manage 'Change Management Process' for the team's regular delivery.
Actively monitor JIRA boards, ensure high deliverability of working codes (>80%) and keep team performance data up to date for management view.
Triage Production / Security issues with the dev and product partners for a quick resolution.
Ensure the establishment of a safe working environment by promoting open discussion between the team members. Encourage team to discuss ideas irrespective of their scale and merits.
Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success.
Conflict negotiation within and beyond the team as needed basis.
Bachelor's degree (or higher) in Computer Science or related STEM fields.
Minimum of…
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