Secure Research Team Lead

Search #: 499864
Work type: Full-time
Location: UConn Storrs
Categories: Information Technology

The University of Connecticut (UConn) Information Technology Services (ITS) is seeking an IT Team Lead 2 to manage IT professionals and lead technical operations within the Secure Research environment. Working under the general direction of a manager or director, this position oversees and provides advanced technical analysis, design, deployment, and ongoing management of Microsoft 365, Microsoft Entra, and related Azure services.

The position establishes team priorities and workflows, supervises and develops staff, and maintains accountability for the availability and continuity of assigned services supporting secure research.

• Team Supervision and Development: Schedule, assign, oversee, and review the work of IT staff responsible for installing, upgrading, maintaining, and supporting Secure Research technology. Provide staff training, technical guidance, and assistance to promote effective service delivery and staff development.
• Team Planning and Service Coordination: Determine team priorities, plan workloads, and establish and maintain unit workflows. Receive and prioritize technical requests, assign tasks based on staff expertise and capacity, and monitor progress, quality, and completion against project and service objectives.
• Microsoft 365 Service Management: Oversee and perform the configuration, administration, and support of Exchange Online, SharePoint, Teams, and other Microsoft 365 services in a secure, Azure-based research environment. Assess technical requirements and recommend solutions that meet researcher and institutional needs.
• Microsoft Entra Administration: Lead the implementation, maintenance, and enforcement of identity and access management policies, user and group administration, role-based access controls, and conditional access policies. Guide staff in applying security best practices.
• Azure Government and Technical Strategy: Maintain current knowledge of Azure Government cloud features and secure research practices. Evaluate emerging Microsoft and Azure technologies, assess their suitability, and recommend strategies and improvements for the Secure Research environment.
• System Implementation and Upgrades: Plan and oversee new system implementations and upgrades to applications, systems, networks, and hardware supporting assigned services. Coordinate staff activities, testing, and rollout with other IT teams to meet division goals and minimize service disruption.
• Service Availability and Problem Resolution: Maintain accountability for the availability and continuity of assigned services and systems. Work with IT staff to identify and resolve system errors, coordinate escalations and service restoration, and implement improvements that reduce recurring issues.
• Documentation and Process Improvement: Develop, maintain, and review technical documentation, standard operating procedures, security policies, and system diagrams. Establish procedures and techniques to analyze and improve the performance and efficiency of supported software and hardware systems.
• Collaboration and Vendor Coordination: Serve as a liaison among the Secure Research team, researchers, other IT departments, and external customers. Coordinate work across teams, communicate priorities and service issues, and direct staff collaboration with vendors and management to develop or enhance products and services.
• Information Security: Support the confidentiality, integrity, and availability of University information as part of the University Information Security Program. Incorporate applicable security requirements into team workflows, system administration, and service delivery.
• A…