Applications Administrator

The University of Connecticut seeks a highly motivated and technically skilled professional to join Information Technology Services (ITS) as an Application Administrator 2. In this full-time role, you will provide advanced administration, support, and continuous improvement of enterprise applications supporting Facilities Services, including the AiM and ReADY platforms. You will serve as a key technical resource responsible for maintaining system reliability, enhancing business processes, and delivering technology solutions that support critical university operations.

As an Application Administrator 2, you will support application configuration, troubleshooting, upgrades, integrations, reporting, and implementation activities. Working closely with functional users, technical teams, and vendors, you will analyze requirements, resolve complex issues, and recommend solutions that improve service delivery and operational efficiency. You will also develop and maintain Power BI reports and dashboards that transform data into actionable insights for Facilities Services leadership and stakeholders.

Leveraging strong analytical and problem-solving skills, you will support system integrations, automation initiatives, and enterprise reporting solutions while helping ensure the security, availability, and performance of critical applications. This position offers an opportunity to work across diverse technologies and collaborate with stakeholders throughout the University to deliver innovative and reliable technology solutions.

This position is designated as a hybrid role, requiring a minimum on-campus presence of three (3) days per week at the Storrs campus.

• Provide advanced administration, configuration, and production support for enterprise applications and related integrations across multi-tiered application environments.
• Manage application configurations, user access, groups, roles, privileges, and other security-related settings in accordance with university policies and standards.
• Monitor application health, logs, integrations, data quality, and related technical dependencies; prioritize, troubleshoot, and resolve complex technical issues and service requests with minimal supervision; and develop processes that support application availability, reliability, and service continuity.
• Plan, coordinate, test, and support new application implementations, upgrades, migrations, integrations, enhancements, and other system changes from requirements through production deployment. Identify dependencies and risks and perform appropriate unit, integration, regression, and end-to-end testing.
• Work directly with application owners, functional stakeholders, vendors, and other technical teams to troubleshoot defects, resolve integration and operational issues, coordinate technical support requests, and support application development and enhancement activities.
• Identify manual, inefficient, or legacy processes and develop or implement appropriate technical improvements using scripting, APIs, automation frameworks, reusable components, or other technologies.
• Research, evaluate, prototype, recommend, and support implementation of technologies and technical approaches that improve application reliability, maintainability, operational efficiency, reporting capabilities, or user experience.
• Support, configure, test, troubleshoot, and enhance integrations between enterprise applications and related systems, including REST and SOAP web services, authenticated APIs, data interfaces, and associated technical dependencies.
• Write, analyze, and optimize SQL queries used for application support, troubleshooting, reporting, data validation, data extraction, transformation, integration, and operational analysis.
• Collaborate with functional and technical stakeholders to understand business processes; elicit, analyze, and document requirements; and translate business needs into maintainable solutions for applications, integrations, reports, dashboards, and system enhancements.
• Serve as a primary technical contributor for application upgrades, migrations, integrations, reporting implementations, and modernization initiatives. Communicate technical concepts, limitations, risks, alternatives, and project status clearly to technical and non-technical audiences.
• Develop and maintain functional, administrative, and technical documentation, including application configurations, implementation records, technical project summaries,…