Microcomputer Technician Job Hockanum Connecticut USA,IT/Tech

Vacancy is within the Metropolitan Hartford Information Services department. Under direct supervision, provides front-line IT technical support services and troubleshooting for City of Hartford & Hartford Public Schools end users. Responds to technical requests and problems regarding equipment, MS Windows based software and related peripherals. Uses various diagnostic tools to identify, repair and resolve microcomputer hardware and software application issues. Installs, integrates, and maintains desktop computers, printers, mobile devices, software applications and related peripherals.

Diagnoses and resolves PC hardware and software issues with Microsoft Windows Operating Systems or other operating systems as required. May be required to research and recommend alternative software and hardware solutions. Installs new software applications or makes changes to existing applications. Optimally configures and installs new PC equipment or makes changes/repairs to existing PC equipment; integrating as needed with the domain network.

Configures, installs, repairs, and/or rebuilds peripheral equipment such as multiple monitor configurations, printers, scanners and MF (Multifunctional) devices. May assist in coordinating the installation and configuration of network connectivity, both LAN and wireless configurations, in line with established system hardware and software upgrade schedules. Provides technical support and maintenance to mobile computer devices used in City vehicles. Interfaces with hardware and/or software vendors, IT staff and end users.

Maintains records of user service requests and inventories of end user equipment; prepares other related reports and correspondence.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may perform additional related duties as required.

This is a CHPEA union position. The hours of work are 40 per week.

The examination will consist of rating your training and experience as contained on your application. It may also include a written test, an oral test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination will be designed to measure the following:

Knowledge of:

Personal computers and related software applications: network components and applications.
Computer operating systems, including Microsoft/MAC Operating Systems and IOS. For example:
Windows 7, Windows 10, Apple iPad, etc.
Microcomputer equipment and diagnostic tools; principles of Information Systems.
Principles and concepts of network environments.
Principles and practices of IT systems analysis, design and development.

Ability to:

Analyze and derive effective and efficient solutions to technical problems.
Install, maintain, customize, and operate personal computers, operating systems, networks components and printers.
Learn new operating systems, hardware or software as transitions occur.
Establish and maintain highly effective working relationships with end-users, co-workers, vendors and IT department staff.
Meet established project deadlines.
Communicate clearly and effectively both orally and in writing.
Work independently and with minimal supervision.
Manage time effectively in a high-pressure environment.

Physical Demands and Working Conditions

Work is performed primarily in an interior office environment but travel to various remote sites may also be required. Ability to routinely lift and move up to 40 pounds. Frequent walking, stooping, bending and reaching required.

Work may be performed beyond normal work hours in emergency situations, requiring the…