Inside Sales Manager

Job Description: Inside Sales Manager – Hi‑Rel Electronics

Direct Reporting Line To: General Manager, HRP
Indirect Reporting Line To: Director of Business Development, Hi‑Rel

As Inside Sales Manager for Hi‑Rel Products, you will lead and optimize the inside sales operations supporting the aerospace and defense electronics business. Your focus will be on driving Hi‑Rel’s growth as a solution provider in mission‑critical markets including aerospace, defense, and military electronics. You will act as the liaison between customers, engineering/production teams, and business development to ensure seamless delivery, strong customer relationships, and market growth.

• Lead, mentor and develop customer service representatives (2) responsible for the aerospace/defense account portfolio, ensuring they meet or exceed revenue, margin and customer satisfaction goals.
• Partner with the Director of Business Development to define and execute strategic inside‑sales initiatives specifically tailored to Hi‑Rel’s aerospace/military electronics segments.
• Work closely with engineering, manufacturing and quality teams to ensure that customer requirements (e.g., AS9100/ITAR compliance, MIL‑STD‑883 testing) are clearly communicated and met.
• Use CRM and sales‑data analytics to monitor pipeline health, forecast sales, identify customer trends, and proactively respond to opportunities or risks.
• Oversee quotation process for high‑reliability metal components: ensure accuracy, competitive pricing, profitability, and alignment with Hi‑Rel’s manufacturing capabilities.
• Ensure inside sales team effectively supports customer programs, including responding to RFQs, managing backlog and coordinating with logistics to drive on‑time delivery.
• Facilitate cross‑functional collaboration across sales, business development, manufacturing, quality, and supply chain to ensure smooth execution of customer programs.
• Contribute to continuous improvement of inside‑sales processes and implement best‑practice workflows for quoting, order management, CRM usage and customer interaction.
• Stay abreast of aerospace & defense electronics industry trends and incorporate market insights into sales strategy.

• Must be a US Citizen
• Bachelor’s degree in Business, Engineering, or a related field — or equivalent experience.
• Minimum of 5-10 years of inside sales or sales‑management experience in a manufacturing environment, preferably serving aerospace, defense or military electronics sectors.
• Demonstrated track record of leading and developing a high‑performing inside sales team and achieving sales targets in a high‑reliability context.
• Deep understanding of high‑reliability electronics and metal‑component manufacturing is a strong plus.
• Familiarity with aerospace/defense quality standards and manufacturing certifications including AS9100, ISO 9001, ITAR, MIL‑STD‑883.
• Strong business acumen, analytical skills, and experience using CRM systems and sales forecasting tools.
• Excellent communication, negotiation, and relationship‑building skills with aerospace/defense customers.
• Highly organized with ability to manage multiple priorities and complex order flows.
• Results‑oriented, team‑player, with a proactive mindset and process‑improvement orientation.
• Note:
  
  this is not a remote position but onsite in the Essex, CT location
• Leadership & team development
• Customer focus and responsiveness
• Strategic thinking and problem solving
• Analytical and data‑driven decision making
• Operational excellence in inside‑sales management
• Mission‑critical mindset aligned with aerospace/defense quality standards

• Competitive salary, commensurate with aerospace/defense inside sales leadership experience
• Incentive/bonus tied to sales performance and growth in aerospace/defense segment
• Professional growth potential within a technically sophisticated environment

Hi‑Rel Products, located in Essex, Connecticut, is a specialized manufacturer of high‑reliability metal components for microelectronic packaging, serving aerospace, defense, medical, optical networking, telecom and other mission‑critical markets. Products and capabilities include hermetic package lids, thermal management solutions, getters and absorbers for hermetic enclosures, precision machined and stamped metal components, wire‑bond tabs, solder alloys and preforms. The company holds ISO 9001 & AS9100 certifications and is ITAR registered.