Inside Sales Mgr

Overview

Join to apply for the INSIDE SALES MGR role at Hi-Rel
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• Lead, mentor and develop customer service representatives (2) responsible for the aerospace/defense account portfolio, ensuring they meet or exceed revenue, margin and customer satisfaction goals.
• Partner with the Director of Business Development to define and execute strategic inside-sales initiatives specifically tailored to Hi-Rel’s aerospace/military electronics segments.
• Serve as point-of-contact for aerospace/defense customers, managing quotes, proposals, order entry, follow-through and after-sales support.
• Work closely with engineering, manufacturing and quality teams to ensure that customer requirements (e.g., AS9100/ITAR compliance, MIL-STD-883 testing) are clearly communicated and met.
• Use CRM and sales-data analytics to monitor pipeline health, forecast sales, identify customer trends, and proactively respond to opportunities or risks.
• Oversee quotation process for high-reliability metal components: ensure accuracy, competitive pricing, profitability, and alignment with Hi-Rel’s manufacturing capabilities.
• Ensure inside sales team effectively supports customer programs, including responding to RFQs, managing backlog and coordinating with logistics to drive on-time delivery.
• Facilitate cross-functional collaboration across sales, business development, manufacturing, quality, and supply chain to ensure smooth execution of customer programs.
• Contribute to continuous improvement of inside-sales processes and implement best-practice workflows for quoting, order management, CRM usage and customer interaction.
• Stay abreast of aerospace & defense electronics industry trends and incorporate market insights into sales strategy.

On-site at the Essex, CT facility.

Note:

this is not a remote position.

• Must be a US Citizen
• Bachelor’s degree in Business, Engineering, or a related field — or equivalent experience.
• Minimum of 5-10 years of inside sales or sales-management experience in a manufacturing environment, preferably serving aerospace, defense or military electronics sectors.
• Demonstrated track record of leading and developing a high-performing inside sales team and achieving sales targets in a high-reliability context.
• Deep understanding of high-reliability electronics and metal-component manufacturing is a strong plus.
• Familiarity with aerospace/defense quality standards and manufacturing certifications including AS9100, ISO 9001, ITAR, MIL-STD-883.
• Strong business acumen, analytical skills, and experience using CRM systems and sales forecasting tools.
• Excellent communication, negotiation, and relationship-building skills with aerospace/defense customers.
• Highly organized with ability to manage multiple priorities and complex order flows.
• Results-oriented, team-player, with a proactive mindset and process-improvement orientation.