Snow Tubing Supervisor

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or otherwise participate in the application process.

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Category Mountain Operations

Mohawk Mountain is currently recruiting a Snow Tubing Operations Supervisor.

The Snow Tubing Operations Supervisor will be responsible for running the day to day operations of the Snow Tubing department at Mohawk Mountain. The Snow Tubing Operations Supervisor will be present during all operational hours of the Snow Tubing area and until all guests have left the area. Snow Tubing Operations Supervisor will lead by example, setting the standard for providing an outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor.

• Provide a consistent and pleasant customer experience.

Have regular contact with customers, including instruction, problem resolution and addressing concerns.

• Help hire, train and develop Snow Tubing staff, in a secure, civil and energized work environment.

Schedule and manage employees for work sessions as conditions and guest visits dictate.

• Oversee the appropriate set-up of the Tubing site, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines on a daily basis, or as needed. Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use.
• Maintain orderly traffic within the tubing area. Keep to schedules and session timing.
• Meet or exceed customer expectations and company standards for cleanliness.
• Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience.
• Understand Mohawk Mountain standards, policies and practices. Communicate them to customers and/or employees effectively when needed. Take corrective measures as appropriate.
• Communicate daily (or more frequently, as needed) with Mountain Operations regarding any conditions or occurrence which could affect the best possible operation of the Tubing department.
• Understand and use proper radio and communications protocols.
• Establish and maintain good, routine communication with the Mountain Operations Manager and ensure that information is passed along efficiently and accurately.
• Maintain any logbooks, reports, protocols associated with this department.

In addition, the Snow Tubing Operations Supervisor may assist with:

• General customer service for questions, offering information, assistance and problem solving.
• Promoting, scheduling and facilitating Snow Tubing Groups.
• Any other responsibilities or tasks deemed necessary.

Qualifications for a successful candidate in this position

• At least 18 years of age
• Man…