Retail Keyholder: Canaan

Overview

Retail Full Time Keyholder, New Canaan.

Framebridge is disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We build a great team across ecommerce, retail, design, and manufacturing to delight customers who trust and value us.

Framebridge is a growing consumer-based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround and aim to delight customers while building lasting relationships with our team and customers.

• Set the standard of offering exceptional customer service and represent the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

• Paid time off
• Paid Holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and Incentives
• Commuter benefits
• And more

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities without regard to race, color, national origin, age, religious beliefs, sex, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by law.

Time Type:
Full time