Aftermarket Sales Specialist

At Colanar, LLC., an Addtronics company, we design and deliver innovative solutions that help the world's leading Life Sciences organizations improve efficiency, accuracy, and compliance. Specializing in advanced liquid filling systems, automated handling systems, and custom-engineered solutions, we proudly serve customers across the pharmaceutical, biotechnology, contract manufacturing (CDMO/CMO), and compounding pharmacy industries worldwide.

With decades of engineering expertise, Colanar has built a reputation for solving complex challenges through precision equipment, consultative partnerships, and exceptional customer support. Our solutions are trusted by organizations that demand the highest standards of quality, reliability, and regulatory compliance.

As part of the Addtronics family of automation companies, we combine the agility of a specialized engineering organization with the strength and resources of a growing global automation platform. We are committed to continuous innovation, exceptional customer service, and developing long-term partnerships that drive measurable results for our customers.

The Aftermarket Sales Specialist plays a critical role in growing Colanar's aftermarket business while ensuring a high level of customer service and communication. This is a hybrid sales and customer support position combining inside sales, aftermarket/outside sales, account management, and customer service responsibilities.

The Aftermarket Sales Specialist will own the aftermarket sales process for existing and prospective customers, with a primary focus on proactively selling spare parts, change parts, consumables, service agreements, Master Service Agreements (MSAs), and other aftermarket services. The role will also support the Aftermarket Service team with order execution and collaborate with the OpCo President and Sales Leadership on go-to-market (GTM) initiatives, forecasting, and business development activities.

This position is ideal for a customer-focused sales professional who enjoys building long-term relationships, identifying opportunities within an existing customer base, and combining proactive selling with responsive customer support.

KEY RESPONSIBILITIES

Drive Aftermarket Sales Growth: Take ownership of aftermarket sales activity and consistently work toward achieving sales, revenue, and profitability goals for parts, consumables, change parts, service agreements, and other aftermarket services.

Develop Aftermarket Opportunities & Drive Proactive Selling: Proactively identify and pursue aftermarket sales opportunities with existing and prospective customers, including spare parts, change parts, consumables, service agreements, and other aftermarket offerings. Identify opportunities during FATs, customer visits, service interactions, and other key customer touchpoints to increase aftermarket revenue.

Grow Service Agreements: Monitor expiring warranties and proactively promote extended service contracts, Master Service Agreements (MSAs), and annual or multi-year aftermarket service agreements to key accounts.

Manage Aftermarket Quotes & Customer Expectations: Generate accurate and timely quotes for parts, consumables, service, and other aftermarket requirements while clearly communicating pricing, availability, delivery timelines, and service availability to customers.

Build & Manage Customer Relationships: Develop and maintain strong customer relationships by serving as a primary point of contact for aftermarket needs, responding to inquiries, identifying opportunities, providing timely communication, and ensuring consistent follow-through.

Support Customer Service, Order Execution & Service Coordination: Work closely with the Aftermarket Service Manager and internal teams…