Sales Operations Specialist

Waring Commercial is seeking a Sales Operations Specialist to support the growth, adoption, and day-to-day operation of the Waring B2B Dealer Portal. The portal is designed primarily for lower-volume dealers and provides a faster, easier, and more transparent way for customers to conduct business with Waring.

Through the portal, dealers can place orders more easily, receive real-time order confirmation, view product availability, access pre-populated account pricing, receive order and shipping updates, and review applicable pricing programs and promotions. As Waring expands its direct digital relationship with this large and important dealer segment, the Sales Operations Specialist will help ensure that customers receive a consistent, responsive, and professional experience.

The Sales Operations Specialist will serve as a key point of coordination between portal customers and Waring's internal teams. This individual will facilitate order activity, provide order and shipment updates, communicate promotions, receive and coordinate purchase-order changes, support the resolution of account issues, and follow up on past-due invoices. The role will also proactively help dealers understand and use portal capabilities so that more routine transactions can be completed accurately and efficiently through the digital channel.

Dealer satisfaction and portal utilization are central measures of success for this position. The successful candidate will build dealer confidence in the portal, increase repeat usage, remove barriers to adoption, and ensure that customers receive dependable communication and follow-through throughout the order lifecycle. This position requires more than transactional order support. It requires ownership of the dealer experience and a continuous focus on making the portal easier and more valuable for customers to use.

The ideal candidate has 3-5 years of experience supporting customers through a digital sales, eCommerce, order management, or B2B service environment. This person must be organized, responsive, comfortable working across multiple systems, and capable of balancing a high volume of customer interactions without losing attention to detail. The role reports to the Sr. Director of Business Operations and provides a potential development path into Strategic Account Management and broader sales responsibilities

Drive dealer adoption, repeat usage, and effective utilization of the Waring B2B Dealer Portal.

Support dealer onboarding, registration, training, and ongoing engagement with portal capabilities.

Help dealers understand how to use portal features, including ordering, product availability, account pricing, order confirmation, promotions, and tracking information.

Conduct proactive outreach to customers who may need help completing registration, placing orders, accessing pricing, or navigating portal functions.

Identify dealers with low, declining, or inconsistent usage and coordinate targeted follow-up to remove barriers and rebuild engagement.

Monitor dealer feedback and common usage challenges to identify opportunities to improve adoption, communication, and the overall digital experience.

Deliver a responsive, professional, and dependable experience for dealers conducting business through the portal.

Serve as a consistent point of coordination for customers requiring assistance with orders, account information, pricing, promotions, or general business questions.

Proactively communicate with dealers throughout the order lifecycle and ensure open requests receive timely follow-through.

Take ownership of customer issues, coordinate internal resolution, and maintain communication with the dealer through completion.

Build dealer confidence and satisfaction by providing accurate information, clear expectations, and reliable follow-up.

Capture dealer feedback and identify recurring friction points that may affect satisfaction, retention, or portal usage.

Serve as a primary operational contact for dealers placing orders through the Waring B2B Dealer Portal.

Facilitate portal orders and monitor activity from initial placement through fulfillment.

Review order activity for incomplete information, exceptions, or issues requiring customer or internal follow-up.

Coordinate with internal teams to help ensure orders are processed accurately and efficiently.

Communicate order confirmations, product availability, backorders, shipment timing, tracking updates, delays, exceptions,…