Social Services Specialist

Social Services Specialist

The Town of Montville has an immediate opening for an experienced Social Services Specialist. We are seeking a dedicated and community-focused Social Services Specialist with extensive experience in food distribution, direct outreach, and local support services. Must have proven track record in assessing community needs, coordinating logistical efforts for food assistance programs, and connecting vulnerable individuals with vital resources. Passionate about reducing food insecurity and building sustainable, compassionate community support networks.

We offer an excellent benefits package that includes, Health and Dental, Life Insurance, Long-Term Disability, Automatic enrollment into the Connecticut Municipal Employee Retirement System (CMERS), Voluntary 457b Retirement Savings Plan, Voluntary Supplemental Insurance Benefits to include Cancer and Accident Plans, HSA contribution provided by The Town, and stipend provided for medical waiver, Vacation and generous Sick/PTO policy, including all federal holidays, and Floating Holiday!

Knowledge, Skills and Abilities:

• Recognizes and acknowledges the unconditional requirement for the highest standards of client confidentiality, discretion and professionalism
• Maintains professional conduct at all times with clients, volunteers, the public, vendors, co-workers, staff, management, and all Town affiliates
• Maintains ethical conduct consistent with all policies, procedures and protocols
• Answer phone calls in a polite and knowledgeable manner
• Provides outreach, in-home visits services & follow up
• Intake of client issues and situations
• Advise Director of crisis situations
• Confers with Director to assess the needs of the individual and make the appropriate applications or referrals
• Monitors and follows cases, accordingly
• Visits and assists homebound elderly and disabled residents in obtaining necessary services, i.e., energy assistance, food stamps, renter’s rebates, etc.
• Monthly Food Bank Report
• Weekly Client Status Report
• Annual Statistical Inquiry Report
• Communicates and schedules office time and Outreach activities consistent with departmental needs
• Communicates follow-up in timely manner with Director regarding any outstanding issues
• Distributes information pertaining to Department programs and services
• Provides application and assistance to clients for various social service programs
• Assists Director with picking up donations for food bank, other items as needed
• Stock food shelves to full capacity and monitor, daily
• Inform Director of inventory status, regularly
• Performs routine office duties
• Maintains accurate records of services
• Coordination of volunteers/interns in the Social Services Building
• Provides Case Management intake, various service referrals
• Food Bank distribution and delivery for homebound
• Weekly staff meeting with Director
• Comply with federal and state requirements pertaining to social programs
• Ability to adjust quickly to changing priorities in a sometimes, stressful environment
• Special projects as assigned by Director

Qualifications:

Education and Experience:

Associates Degree in related field; or 5 years’ experience working directly within Social Services field. Any combination of experience and training, deemed sufficient by the Mayor and/or Department Head, may be accepted in lieu of minimum educational qualifications.

Required

Knowledge, Skills and Abilities:

• Speaks, reads, and writes in English
• Proficient knowledge of Social Services programs, and activities
• Knowledge of all pertinent federal, state and local programs and funding sources pertaining to assistance for elderly and/or disabled residents
• Able to meet deadlines
• Excellent interpersonal communications skills, verbal and written
• Excellent time management skills, able to…