Service Advisor

Are you a seasoned Service Advisor with a passion for customer service and automotive excellence?

C. Harper Auto Group is seeking a dedicated Service Advisor to join our growing team at our CDJR of Connellsville location. This is an outstanding opportunity for an experienced professional to thrive in a dynamic, family-oriented environment that has been locally trusted for over 41 years.

At

C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.

Benefits Include:

• Competitive Pay Plans: We offer industry-leading salaried pay plans and commission percentages, rewarding you for meeting and exceeding service goals.
• Full Medical, Dental, and Vision Insurance: Includes a medical insurance plan option available at no cost to the employee.
• 401k Plan: Features an annual company contribution to help you secure your financial future.
• Pro-Rated Paid Time Off: Available starting on your 91st day of employment, ensuring work-life balance.
• Short-Term Disability Insurance: Provided at no cost to the employee, with additional buy-up options through Aflac & American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available through Aflac & American Fidelity.
• Career Growth Opportunities: As part of a respected, family-owned business, you’ll have ample opportunities for promotion and professional development.

As a Service Advisor at

C. Harper CDJR of Connellsville, you will be the bridge between our customers and our service department, ensuring that each customer receives top-notch service from start to finish.

• Customer Interaction: Meet with customers to understand their vehicle service and repair needs, providing expert advice and guidance.
• Customer Satisfaction: Build strong customer relationships by delivering exceptional service, addressing their concerns, and ensuring their satisfaction.
• Quality Control: Oversee the quality control process for each vehicle, ensuring that repairs and services meet the highest standards of excellence.
• Communication: Maintain regular communication with customers, providing updates on the progress of their vehicle’s service and addressing any questions they may have.
• Sales & Promotions: Maximize sales opportunities by promoting additional services and retail promotions, contributing to increased profitability.
• Technician Oversight: Supervise technicians, ensuring efficient time management, accurate parts ordering, and timely job completion.
• Standard Operating Procedures: Participate in the development and documentation of standard operating procedures to enhance service efficiency and consistency.
• Professional Image: Uphold the company’s standards for ethical business practices, professional image, orderliness, and customer service.

To excel in this role, you should possess the following qualifications:

• Educational Background: High school diploma or equivalent.
• Driver’s License: A valid commercial driver’s license with a clean driving record.
• Accredited Training: Completion of accredited training in service advisor skills, customer satisfaction, and quality control.
• Experience: Proven experience as an Automotive Service Advisor, with a deep understanding of automotive service processes and customer service excellence.
• Communication
  
  Skills:
  
  Ability to read, write, and speak English fluently, with strong communication skills.
• Technical Proficiency: Proficient in the use of computers and business machines, with the ability to multitask and manage interruptions effectively.
• Customer Focus: A genuine passion for providing outstanding customer service and building long-term customer relationships.
• Attention to Detail: Strong organizational skills and attention to detail, ensuring that all tasks are completed accurately and efficiently.
• Problem-Solving: Ability to think critically and solve problems in a fast-paced environment.

C. Harper Auto Group is a family-owned business with over 41 years of success,…