Custom Quote Pd

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Conover, NC, US

3 days ago Requisition

Position Summary:To ensure that Vanguard delivers the highest quality service to our customers with providing custom quotes.

Position Responsibilities:

• Communicates with ARMS, scheduling, fabric receiving, claims, and customer service tokeep consistent flow of information for custom quotes.
• Communicates directly with all manufacturers, coaches, sales reps, outside vendor reps and associates to assist with custom quotes and any issues.
• Provide custom quote pricing and information for all incoming custom requests.
• Review history of orders to ensure costing is accurate.
• Clearly understand and interpret customer request in order to write clear and precise internal and external notes for custom quotes.
• Must have knowledge of patterns, frames, cutting, upholstery and trim methods in order to clearly provide custom quotes.
• Look for frequent requests and trends and communicate with merchandising team.
• Provide support to customer service and product development about manufacturing concerning product information relating to custom pieces.
• Follow up on completed quotes.
• Review custom quote for accuracy and proficiency.
• Must be able to meet deadlines, be detail oriented, and keep notes.
• Maintain continued learning of new styles as developed by PD and merchandising.
• Maintainneatandorderlyworkstation.
• Wears required safety glasses,workshoesand other PPEas defined for workareas;woks safelyand reports unsafe conditions to department supervisor.
• Performs stretching exercises torelieve bodily tensions and warm, relax muscles.
• Performs other duties as required by supervisor.

Essential Skillsand

Experience:

• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational, communication, leadership skills.
• Customer oriented service skills including needs assessment, evaluation, and resolution.
• Proficiency in all Microsoft Office applications, including AS400, Outlook, Fortis, Global Search, ECAD, Photoshop, Access and Excel.

• 2-Year Associates Degree preferred.
• Costing experience preferred.
• Knowledgeable in Furniture Manufacturing and Product Development.

• Lift /Carry:frequently; up to 50 pounds occasionally; more weight requires help or team lifting.
• Standing/Walking/Sitting:
  
  Must be able to sit 8+hours and required to walk/stand, walk up/down stairs throughout shift.
• Reach/Handle:
  
  Frequently required to reach, handle various items.
• Fingeringor Manual Dexterity:
  
  Position requires frequent use of computer keyboard, mouse, screen and on-line communication.
• Environment:
  
  Indoors, environmentally controlled.
• Vision:
  
  Color determination for quality control and correct material selection.
• Near Acuity:
  
  Requires close vision of less than 3 feet, with or without corrective lenses, for precision.
• Attention to Detail:
  
  Precise in following company guidelines for best cost solution to resolve customer issues.
• Self-Control:
  
  Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Stress Tolerance:
  
  Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Time Pressure:
  
  Position requires sensitivity to meeting promises, deadlines and timing commitments.