Surgical Scheduler​/Catawba Valley Pulmonology and Sleep Medicine

Surgical Scheduler / Catawba Valley Pulmonology and Sleep Medicine / Full Time Job Description

Summary of Performance Expectations:
Performs patient financial counseling, collections, and insurance reporting functions for patient accounts. Serves as liaison between the patient or patient’s representative and the hospital by opening a line of communication in which to offer education and counseling related to financial obligations. Responsible for all patient scheduling and pre‑registration activities for in‑office and hospital procedures/surgeries.

• Associate degree in Healthcare Management or related field. May consider a candidate with a high school diploma or equivalent and three years of experience performing billing and surgical scheduling duties within a medical specialty practice or hospital setting.
• Comprehension of insurance plans and related regulations.
• Proficiency in basic mathematics and healthcare reimbursement issues.
• Proficiency in use of Microsoft Excel and Word.

• Prior experience in financial functions of a hospital or medical business related to accounts receivable.

• Two years of related experience working with the public in application of third‑party reimbursement procedures and knowledge of medical financial assistance agencies.
• Demonstrated proficiency in record keeping and patient interviewing.
• In‑office and hospital billing experience in a specialty care setting.
• Manage incoming and outgoing referrals.
• Given training and on‑the‑job experience, incumbent should be proficient in the basic aspects of the position within three months of employment date.

• Healthcare patient accounting operations experience.

As the region’s largest not‑for‑profit community hospital, we exist to heal and comfort patients, promote a healthier community, and ensure access to healthcare for all who need it – regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any injury or illness, providing high‑quality, easily accessible healthcare close to home.

Our mission:
Exceptional Healthcare. Every Person. Every Time.

• North Carolina’s first and only 5‑time Magnet recipient for nursing excellence
• Region’s only level III Neonatal Intensive Care Unit (NICU)
• Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
• American College of Surgeons Accredited Comprehensive Community Cancer Center

Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five‑county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state‑of‑the‑art technology available. One of our goals is to provide seamless care between your primary care provider and our hospital.