Patient Financial Advocate​/Patient Financial Services

Summary of Performance Expectations

Manages a wide range of tasks related to patient accounts for the hospital. Tasks include but are not limited to: resolving problems related to insurance processing, claims processing, registration, and services rendered. Establishes payment agreements; accepts payments for account balances, completes and processes financial assistance applications for Hospital and Central Billing Office. Provides estimates for upcoming services. Receives and attends to incoming calls and in-office visits from patients/family members/customers and insurance representative inquiries regarding patient accounts.

Interacting and contend with patients/patient representatives on a daily basis. Process general correspondence from attorney offices, third party representatives, and insurance companies. Proficiency in computer software, medical terminology, calculations and explanation of benefits (eob). Exceptional analytical, verbal, and written communication skills are required.

Associate degree in Business Administration or related field, or high school diploma with insurance/billing work related experience.

• Experience using Meditech and/or similar EMRs or Patient Accounting systems.
• Proficient in basic mathematics and healthcare reimbursement issues. Application use of Microsoft Office products.

Two or more years related experience in customer service healthcare area or equivalent. Applicants with an associate degree only require one year of related experience in customer service healthcare area or equivalent. With training and experience incumbent should be proficient in basic aspects of job in three months of employment date.

Prior experience in financial functions of hospital or medical business related to accounts receivable.