Quality Manager

Position Summary

We are seeking an experienced Quality Manager to lead and oversee all quality systems and processes within a manufacturing operation in Conover, North Carolina
. This individual will be responsible for developing, implementing, and managing quality standards to ensure that all products consistently meet or exceed customer expectations. The role will drive a culture of continuous improvement across multiple plant operations through strong leadership, process optimization, and adherence to industry standards.

Quality Management System (QMS)

• Develop, implement, and maintain quality standards, policies, and procedures aligned with customer and industry requirements.
• Lead the administration and continuous improvement of the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001, RHP).
• Maintain and manage all documentation related to quality policies, procedures, and change control.

Quality Control & Assurance

• Oversee inspections and testing of raw materials and finished goods to verify compliance with quality standards.
• Analyze quality data—including defect rates, waste, and customer feedback—to identify trends and areas for improvement.
• Conduct internal and external audits, perform root cause analyses, and lead corrective and preventive action (CAPA) initiatives.
• Manage supplier quality programs and ensure proper handling and retention of quality samples.

Continuous Improvement

• Apply Lean, Six Sigma, and other process improvement methodologies to enhance product quality and reduce waste.
• Serve as the voice of the customer by investigating and resolving complaints, and integrating feedback into process improvements.
• Foster a culture of continuous improvement, quality awareness, and accountability across all sites.

Leadership & Collaboration

• Recruit, train, and mentor quality assurance and control staff, ensuring teams have the tools and knowledge to meet performance goals.
• Partner cross-functionally with Production, Engineering, and Product Development teams to embed quality principles throughout the product lifecycle.
• Prepare and present quality metrics, analysis, and reports to senior leadership, linking performance to operational and financial outcomes.

• Excellent communication, leadership, and relationship-building abilities.
• Strong analytical, problem-solving, and critical-thinking skills, including proficiency in root cause analysis (5 Whys, Fishbone Diagrams, etc.).
• High attention to detail with strong organizational and multitasking capabilities.
• Proven ability to lead effectively in a fast-paced manufacturing environment.
• Proficient in MS Office Suite and experienced in data-driven decision-making.
• Ability to travel up to 20% of the time between plant locations.

• Bachelor’s degree in Science, Engineering, or a Quality-related field required.
• Minimum 3–5 years of QA/QC experience in a manufacturing environment, including at least 3 years in a leadership role
  .
• Experience implementing and managing a Quality Management System (QMS), preferably with ISO certification experience.
• Demonstrated success leading quality improvement initiatives across multiple production sites.

• Work is performed in both office and manufacturing settings.
• Exposure to varying temperatures and moderate-to-heavy noise levels in plant environments.
• Must be able to lift up to 50 pounds occasionally and remain active on the production floor.
• Regular use of standard office and testing equipment.
• May require more than 40 hours per week based on operational needs.