Aloft Houston Shenandoah - Front Desk Agent

Overview

Aloft Houston Shenandoah - Front Desk Agent

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence:
  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:
  Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:
  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking:
  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

At our hotel, we are committed to providing the best guest service in the area with a supportive and collaborative work environment. The Aloft Houston Shenandoah offers a modern and urban vibe in The Woodlands, TX area, with convenient access to shopping, entertainment, and major businesses. Guests can enjoy the W XYZ bar, Re:fuel by Aloft 24-hour pantry, and Re:mix lounge, along with contemporary rooms, complimentary Wi-Fi, pillowtop mattresses, and high-performance AV equipment for events.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality