Client Care Representative

Benefits:

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team!

A Mister Sparky Client Care Representative is a key position, the first point of contact and answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Office or General Manager.

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Basic Bookkeeping:
  Perform tasks such as preparing invoices and managing expenses

• Work Experience:
  
  At least 1 year of proven experience in Call Center and phone or in-person sales.
• Work Experience:
  
  At least 1 year of proven experience in Service Titan or any other operational software.
• Above-average verbal and telephone communication skills are essential.
• Educational Background:
  High school diploma or equivalent.
• Technical Proficiency:
  Proficiency in MS Office (particularly MS Excel and Google Calendar2) and office management software.
• Time Management:
  Excellent time management skills and the ability to prioritize work.
• Attention to Detail:
  Strong attention to detail and problem-solving skills.
• Communication
  
  Skills:
  
  Excellent written and verbal communication abilities.
• Organizational
  
  Skills:
  
  Strong organizational and planning capabilities.
• Bookkeeping Knowledge:
  Experience with basic bookkeeping practices is advantageous.
• Discretion:
  Ability to handle confidential information with discretion.