Retail Banker II - Float

Retail Banker II – Float role at First Financial Bank Texas

Conroe, Texas, United States

Incumbent will primarily perform teller and/or personal banker duties. This position requires frequent face‑to‑face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals.

Physical effort required is above average.

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Other functions could include but are not limited to:
• Answering phone calls
• Processing treasury tax and loan payments
• Managing savings bonds
• Processing loan payments
• Handling mail deposits
• Maintaining safe deposit boxes
• Must possess an in-depth knowledge of retail services and products.
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
• Incumbent will be cross‑trained in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.
• Requires a minimum 50% travel to‑and‑from regional branches.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on branch location’s hours of operation.

• A self‑starting team player with high school diploma or GED.
• College degree or at least twelve months of customer contact and sales experience required.
• Banking experience preferred.
• Requires strong communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills.
• Key qualities for this position include customer relations, accuracy, speed, detail, flexibility, judgment, and courteous, professional demeanor, along with the ability to handle multiple tasks.
• Commitment to providing “WOW” customer service is required.
• Will learn to be proficient on the following machines and programs: teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
• Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.
• Must be able to work flexible hours and/or extended hours as business requires.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)