Aloft Houston Shenandoah - Front Desk Supervisor

Aloft Houston Shenandoah - Front Desk Supervisor
Address: 19391 David Memorial Drive, Shenandoah, TX, 77385

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager in providing attentive, courteous, and efficient service to all guests, before arrival and during their stay. The role also involves maximizing room revenue and occupancy.

• 2-3 years of progressive hotel or related experience;
  High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Valid driver's license for the applicable state.
• Strong communication skills and ability to evaluate and decide quickly.
• Ability to work under stress, handle guest disputes, and anticipate needs.
• Maintain composure and objectivity under pressure.
• Effective problem-solving and information assimilation skills.
• Ability to understand financial data and perform basic arithmetic.

• Provide friendly, service-oriented interactions with guests and staff.
• Maintain regular attendance and proper grooming standards.
• Follow safety and operational policies.
• Manage guest relations, reservations, VIP requests, and communication logs.
• Ensure proper operation of front desk systems and equipment.
• Coordinate with other departments and assist in emergency procedures.
• Oversee check-in/out processes, maximize room revenue, and handle guest inquiries.
• Train new staff and participate in meetings.
• Control access to sensitive areas and handle cash securely.
• Represent the hotel professionally and uphold company standards.

Eligible full-time employees can access benefits such as:

• Daily Pay option
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Located in The Woodlands, TX, our hotel offers a modern, vibrant environment with amenities like W XYZ bar, Re:fuel pantry, and adaptable event spaces, all designed for a refined guest experience. Join our supportive team and grow with us!

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