IT Analyst

Overview

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With IT professionals around the globe, we are dedicated to Datwyler’s success in its digitalization roadmap.

With our aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer orientation and committed assistance in their everyday work life.

This position will report to the Head of Datwyler IT – Americas and interacts with: local management, local and global IT teams, external partners, vendors, and suppliers.

• Supporting and maintaining the local ICT environments within a mixed sourcing environment.
• Responsible for supporting IT/Operations and Manufacturing processes in accordance with Datwyler standards
• Responsible for documenting IT and Operations procedures
• Support training for Operations and Manufacturing processes
• General network, server, client and smart phone support working with partners or internal teams where appropriate
• Preparing PC systems with the Datwyler standard staging process
• Maintaining server and comms data-rooms to ensure compliance to Datwyler standards
• Take prompt action and responsibility in resolving support issues utilizing Service Now
• Support and collaborate with local business teams and IT teams (local and global)

• Up to 5 years’ experience supporting Windows servers/systems and/or experience with program process testing and validation.
• Basic knowledge of server hardware, racking systems, and networking.
• Understanding of program testing, validation, completing test protocols, and recording results.
• Understanding of IT service delivery model, best practices and methods used in a medium to large organization.
• Experience using Help Desk and Ticketing Systems.
• Experience working together with application owners, business units and 3rd parties to deliver on shared goals
• A consultative and pragmatic style of working and collaborating with others.
• Hands-on solution skills and the ability to validate internal or 3rd party solutions to ensure they meet business expectations.
• Proven ability to translate and present complex systems issues to non-technical colleagues.
• Strong understanding of different cultural working patterns.

Datwyler Leadership Competencies - Ensuring Responsibility/Integrity - Calls for ownership - Level 3

Datwyler Social & Personal Competencies - Team orientation - Is a team player - Level 4

Datwyler Management Competencies - Entrepreneurship - Implements strategy - Level 3

Datwyler Leadership Competencies - Adaptability - Participates in change - Level 3

Datwyler Social & Personal Competencies - Dealing with socio-cultural diversity - Respects diversity - Level 4

Datwyler Management Competencies - Result Orientation and Execution - Implements objectives - Level 3

Datwyler Expertise Competencies - Business orientation - Pursues KPI's - Level 3

Datwyler Expertise Competencies - Exceed customer expectations - Understands the customer - Level 3

Datwyler Management Competencies - Creativity and Innovation - Produces a wide range of ideas - Level 3

Datwyler Social & Personal Competencies - Emotional Intelligence - Is responsive to the situation of others - Level 3

Datwyler Expertise Competencies - Professional aptitude - Is able to instruct others - Level 3

Datwyler Leadership Competencies - Lead by coaching - Installs opportunities to develop - Level 3

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.