Director, MDU & MTU Operations

Major Duties

Classification:
Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next‑generation fiber meets next‑level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning‑fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement‑empowering every team member to make a meaningful impact.

Fidium is scaling fiber delivery across a multi‑state footprint. This role owns the operational engine that turns signed agreements into live, billable properties with predictable timelines, clean launches, and accurate financial outcomes.

This is not a sales leadership role. It is an accountability role. This role is primarily remote with preference given to candidates based in the Northern New England (NNE) region – MA, NH, ME or VT.

You are the single point of ownership for MDU and MTU operational execution from post‑signature intake through construction readiness, post‑wiring, launch, and handoff to steady state operations. You set the readiness bar, control vendor performance, enforce workflow discipline, and decide when a property is ready to go live.

Sales brings deals. Engineering builds the network. You make it all work together.

End to end program ownership

• Own the full lifecycle for MDU and MTU properties including intake, readiness, post wire, launch, and transition to operations across both Access and Bulk models
• Serve as the final operational gate for launch readiness. Properties do not launch without your approval
• Build and maintain detailed launch plans, milestone tracking, and risk registers for each property
• Run weekly operating cadence reviews with Sales, Engineering, Construction, Field Ops, Billing, Care, and vendors
• Act as escalation owner when timelines slip or execution quality is at risk

Workflow design and operating discipline

• Design, document, and enforce standard workflows for MDU and MTU delivery
• Create repeatable playbooks that work across markets, not bespoke heroics
• Identify breakdowns and fix them through process change, tooling improvements, or clearer ownership
• Drive continuous improvement using real delivery data, not opinions

Financial rigor and IRR accountability

• Partner with Sales and Finance to validate operational assumptions that feed IRR and deal approval
• Ensure build scope, timelines, vendor costs, and readiness assumptions reflect reality
• Review IRR outcomes by deal and feed learnings back into future opportunity evaluation
• Balance speed and capital discipline without letting either dominate

Data integrity and systems ownership

• Own address validation, unit lists, property hierarchy, and readiness status accuracy across systems
• Ensure clean handoffs into provisioning, billing, and care to prevent launch defects and revenue leakage
• Define required data fields, quality standards, and reporting expectations
• Maintain visibility into booked to bill timelines and upcoming release schedules

Vendor selection and performance management

• Own selection, onboarding, and performance management of post wire and structured wiring vendors
• Define scopes of work, SLAs, quality standards, and escalation paths
• Hold vendors accountable for cost, quality, and timelines
• Replace vendors who consistently underperform instead of managing around them

Stakeholder experience

• Act as the operational face of Fidium for property owners, developers, GCs, and onsite teams during build and launch
• Establish a clear communication cadence so stakeholders understand status, next steps, and risks
• Ensure a clean transition from launch into steady state support with no confusion on ownership

What success looks like

• Predictable booked to bill timelines
• A visible and credible 90 day forward release plan
• Fewer launch defects and early life escalations
• IRR assumptions that hold up post launch
• Vendors who perform or are replaced
• Teams that know exactly who owns what

• 8 plus years in telecom, fiber, or broadband operations with hands on MDU experience
• Strong…