Interpretation Coordinator

• Opportunities for professional development and career growth
• A dynamic, supportive, and inclusive work environment
• Free Parking
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Are you an organized problem-solver who thrives on connecting people, coordinating schedules, and keeping operations running smoothly? This opportunity could be for you!

We are seeking a proactive, detail-oriented Interpretation Coordinator to join our client's team in Houston. In this pivotal role, you will help connect clients with qualified interpreters, coordinate assignments, manage changing schedules, and ensure reliable language services are delivered when they are needed most. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes ownership of their work, and knows how to balance customer service with sound decision-making.

If you have experience in scheduling, recruiting, operations, or customer service, we encourage you to apply!

• Coordinate Interpretation Services:
  Schedule and manage on-site, over-the-phone (OPI), and video remote interpretation (VRI) assignments.
• Build Strong Relationships:
  Serve as a primary point of contact for clients and interpreters, ensuring clear communication and a positive service experience.
• Match the Right Talent to Each Assignment:
  Review interpreter qualifications, credentials, and assignment requirements to ensure appropriate placements.
• Keep Operations Moving:
  Maintain interpreter schedules, availability, and assignments using the UTT Interpretation Portal and other scheduling tools.
• Recruit and Onboard Interpreters:
  Help expand the interpreter network by screening applicants, reviewing credentials, coordinating onboarding, and supporting training.
• Solve Problems in Real Time:
  Respond to urgent requests, resolve scheduling conflicts, and find coverage solutions when plans change unexpectedly.
• Maintain Accuracy and Confidentiality:
  Manage documentation, reports, timesheets, and data entry while following company policies, client confidentiality requirements, and applicable standards.
• Collaborate for Success:
  Partner with sales and operations teams to improve efficiency, strengthen client relationships, and deliver outstanding service.

We're looking for someone who combines excellent organizational skills with a customer-first mindset and the ability to think on their feet.

• Bachelor's degree or equivalent relevant experience in business administration, language services, or a related field.
• Previous experience in scheduling, coordination, recruiting, operations, or customer service.
• Experience in language services or a court/legal environment is strongly preferred.
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with a professional and service-oriented approach.
• Confidence making decisions, resolving issues, and staying composed in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel; experience with scheduling systems or interpreter management platforms is a plus.
• Willingness to learn and accurately apply interpreter certification requirements and assignment-specific guidelines.
• Additional language skills are a plus, but multilingual proficiency is not required.

• Pay: $20 per hour
• Health insurance
• Dental and vision insurance
• Paid time off and paid holidays
• Free parking
• Opportunities for professional development and career growth
• A dynamic, supportive, and inclusive work environment

• Location:
  
  Houston, TX 77024
• Schedule:
  
  Day shift
• Work arrangement:
  On-site; reliable ability to commute to the Houston location is required.

If you're a resourceful coordinator who enjoys bringing people together, solving scheduling challenges, and delivering exceptional service, we'd love to hear from you!