General Manager

General Manager, Quick Quack Car Wash, Earn up to $100,000 a Year!

Job Details

This is a dynamic leadership position for a results-oriented leader who wants the challenge of running their own shop including sales, hiring, training, leading, managing, full P&L responsibility and helping team members achieve their personal and professional goals. The mission statement at Quick Quack Car Wash is “we change lives for the better.” We are looking for smart, kind and driven people who will get to know their team and help them achieve their goals.

Our values are smart, kind and driven and we do things the QQ way:
Fast, clean, loved… everywhere!

The Store Leader (General Manager) will be on site at the car wash, greeting and interacting with customers and leading a team by example. This person will establish and maintain customer service, oversee the operation of the location, and ensure maximum sales through world-class customer service and a high-quality customer experience.

Benefits include monthly bonuses, free car washes and health benefits as well as a 401k program with a company match. There are sales prizes and competitions with fun awards. We celebrate the good that our store leaders create.

• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each team member achieve their personal and professional goals.
• Provides feedback regarding performance and opportunities to improve.
• Continually develops leadership skills.
• Grows top-line revenue and membership by greeting each guest with enthusiasm and kindness.
• Maintains a clean and safe environment for team and guests.
• Appreciates the challenge of learning about soaps and equipment to deliver a clean, shiny, and dry car.
• Collaborates with maintenance experts to maintain soap and equipment.
• Enjoys outdoor work with the team and actively coaches and inspires colleagues.
• Provides customers a positive experience worth talking about.
• Ensures compliance with policies and procedures through regular meetings and training.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in service, cashiering, and safety.
• Oversees productivity, breaks, and daily scheduling of all team members.
• Monitors location financials and contributes to financial goals.
• Prepares and handles daily cash deposits.
• Orders, stocks, and maintains merchandise and inventory.
• Handles vehicle damage claims with urgency.
• Ensures location is clean and well maintained; delegates housekeeping and maintenance as needed.
• Assists customers in locating products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Uses membership approach when interacting with new customers.
• Performs other duties as assigned.

• Strong leadership and communication skills.
• Record of developing Team Members and Leaders.
• Self-motivated, results-driven leader.
• Record of driving results (revenue, EBITDA, etc.).
• Excellent customer service skills.
• Experience leading a membership model (preferred).
• Experience managing a preventative maintenance program or similar (preferred).
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must maintain a professional appearance as per dress and grooming standards.
• 2 years or more of being responsible for the results of a high-performing store, location, or company.
• Hiring the right Team Members and training/mentoring them.
• Managing costs/expenses/scheduling.
• Ensure product and location represent company standards on site at all times.
• Familiar with Profit and Loss statements.
• Retail experience preferred.
• High school diploma or equivalent; college degree preferred.
• Prolonged periods standing and working at a cash register or related equipment.
• Must be able to lift up to 15 pounds at times.
• Must have a current driver's license and meet company driver eligibility criteria.
• Eligible to work in the U.S. with a clean driving record (no major moving violations or serious preventable accidents within the last 3-5 years).

Person…