Inside Sales Executive

Are you ready to take the next step in your sales career? We’re looking for a proactive, customer-focused individual to manage inbound enquiries, qualify leads, and help drive our commercial growth.

In this office-based role, you’ll be the vital link between clients and our operational teams - delivering excellent service, supporting sales targets, and collaborating across departments.

You will be accountable for delivering sales KPIs relevant to this role, growing sales amongst smaller customers, and supporting the Outside Sales team to achieve associated sales targets.

This position offers a clear path for career progression, with opportunities to develop your skills, expand your responsibilities, and grow within a dynamic, supportive environment.

If you’re organised, motivated, and eager to make an impact in environmental testing services, we’d love to hear from you!

• Inbound Sales & Quotation Handling
• Customer Relationship Management
• Collaboration & Communication with laboratory, operations, and technical teams

• Number of quotations issued per week/month
• Quotation win rate
• Lead qualification rate (percentage of enquiries deemed viable)
• Follow-up rate on issued quotations
• CRM Accuracy:
  Completeness and timeliness of data entry in Microsoft Dynamics.

Salary is £25,000-£29,000 per annum

Based in Consett, County Durham, 37.5hrs per week, Mon – Fri )

• Company funded 1% benefit allowance
• Pension
• Enhanced parental leave

Experience:

Background in inside sales, customer service, or sales support, ideally within a technical or scientific environment. Experience handling inbound enquiries and managing client relationships is essential.

Technical

Skills:

Proficient in Microsoft Office (Excel, Word) and familiar with CRM systems (e.g., Microsoft Dynamics). Able to issue quotations, manage sales data, and support reporting tasks.

Communication:
Strong verbal and written communication skills, with a confident and professional telephone manner. Capable of engaging with clients and internal teams effectively.

Sales Acumen:
Demonstrated ability to understand customer needs, qualify leads, and contribute to sales growth. Experience in upselling, cross-selling, and reactivating lapsed customers is desirable.

Education:

A good level of secondary education to include GCSEs (or equivalent) in Maths and English

Job type Permanent Posted T00:00:00