Telecommunications Specialist

Full-Time/Part-Time

Full-Time/Part-Time Full Time

Salary Range $35,700

Will this position be Onsite, Remote, or Hybrid? Onsite

Posting Number

Posting Number NC1262026

Working Title

Working Title Telecommunications Specialist

Department Org

Department Org 123000 - University Police

We are excited that you are considering joining the UCA Family—the faculty, staff, students and alumni—who make the University of Central Arkansas a great place to work!
At the University of Central Arkansas, we value our employees striving to maintain a work-life balance. We realize that this affects the overall well-being of employees while learning to prioritize challenging work and the ability to make a difference. Participation in university-wide flexible work schedules may be available for certain positions. Training is provided on systems or job-specific software, and tools are available supporting professional and personal development.

The benefits package allows you to customize your benefits to meet your current needs, with the ability to adjust them as your priorities change. This includes university contributions to health, dental, life and disability insurance, 80% tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a retirement program with university contributions of 10% of employee salary.

Also available are health and wellness incentives, as well as access to sports and cultural activities on campus for the family, free gym membership and equipment rentals.

The Telecommunications Specialist is responsible for performing emergency and non emergency dispatch and/or communication services.

• Utilizes radio communications to dispatch officers; answers radio calls from field officers; receives and delivers information. Provides direction and guidance to callers reporting incidents and emergencies until first responders arrive; calms and reassures the public during critical incidents, and provides responding units with appropriate information to maintain officer safety and provide for efficient delivery of services.
• Answers inquiries at the service windows; hears complaints and directs the public to appropriate staff; analyzes reported problems and determines appropriate corrective action.
• Provides students, employees and the public with general information regarding University operations and regulations; provides information regarding traffic and parking control; coordinates requests for motorist assistance; coordinates access to facilities; provides information regarding University events.
• Alerts officers to status of subjects detained in the field; advises of stolen vehicles; confirms warrants through Arkansas Crime Information Center ( ACIC ) and National Crime Information Center ( NCIC ) computer terminals; and authorizes arrests based on automated systems information.
• Researches information for officers involved in field incidents regarding suspect wants and warrants and criminal history through the Arkansas Crime Information Center terminals; maintains strict security of terminals and ensures compliance with federal and state requirements; provides vehicle information; receives training and certification to operate NCIC / ACIC terminals.
• Maintains required information regarding officer activity and criminal incidents, call status and location of officers in the field for efficient allocation of patrol units, and prepares and distributes shift logs. Processes technical and legal reports such as crime, special, medical, accident, and incident reports. Maintains records and logbooks as…