Loan Servicing Escrow Specialist

Operations Center 2
Conway, AR 72032, USA

The Loan Servicing Escrow Specialist I monitors and maintains loans with escrow accounts and applicable collateral for insurance and tax requirements. This position serves as a liaison between the bank, lending staff, and third party escrow, tax, and insurance vendors to resolve discrepancies and issues related to escrow processing and/or insurance/tax tracking.

• Monitors escrow accounts to ensure timely remittance of payment to applicable agencies.
• Updates bank processing system and prepares batch entries for disbursement of payment to various agencies.
• Reviews insurance tracking requirements to ensure timely receipt of insurance notifications.
• Balances pass thru accounts related to escrow agents.
• Serves as liaison between bank, lending staff, and 3rd party vendors to resolve discrepancies and issues related to escrow processing.
• Generates and reviews annual escrow statements mailed to customer for accuracy.
• Serves as back up for other areas of the department as requested by upper management.
• Maintains insurance force placement requirements and requests.
• Tracks real estate collateral tax requirements and requests.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Not indicated.

Not indicated.

Advanced: 10-Key, Alphanumeric Data Entry

Intermediate:
Accounting, Spreadsheet, Word Processing/Typing

Basic:
Contact Management, Database

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Highly repetitive, moderately physical. Highly repetitive type of work which requires somewhat diversified physical demands of the employee.

While performing the functions of this job, the employee is continuously required to…