Mortgage Banking Post Closing Specialist

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs .

First Service Bank | Mortgage Banking Department

Are you detail-oriented, organized, and someone who enjoys making sure every piece of the puzzle comes together? First Service Bank is looking for a dependable and motivated Mortgage Banking Post-Closing Specialist to join our growing Mortgage Banking team!

At First Service Bank, we believe great banking starts with great people. We're passionate about serving our customers, supporting our communities, and creating a workplace where associates feel valued.

If you have experience in mortgage banking, loan operations, or a document-intensive financial services environment, this could be a great opportunity for you!

As our Mortgage Banking Post-Closing Specialist, you'll play an important role in ensuring that mortgage loans are accurately documented, delivered, and transitioned after closing.

You'll work closely with our Mortgage Banking team, investors, and internal departments to keep files moving, resolve outstanding items, and maintain accurate records.

Your responsibilities will include:

• Review funded mortgage loan files to ensure documents, approvals, signatures, and funding records are complete and accurate.
• Prepare and deliver mortgage loan packages and supporting documents to investors and custodians within required deadlines.
• Track loan delivery, investor purchases, outstanding conditions, and required follow-up items.
• Coordinate with lenders, processors, closers, investors, and other team members to resolve documentation issues.
• Reconcile investor purchase information, fees, and proceeds, and prepare required records for review.
• Assist with MERS transfers, servicing documentation, and other required post-closing activities.
• Track recorded documents, final title policies, endorsements, and other outstanding loan documentation.
• Coordinate the transfer of bank-retained loans, including home equity, medical professional, and construction loans, to the appropriate servicing or Loan Operations team.
• Maintain accurate reports, track deadlines, and communicate unresolved issues.
• Support post-closing reviews, audit requests, and process improvements.
• Provide backup support for selected mortgage closing activities as needed.
• Follow all applicable banking regulations, internal procedures, and confidentiality requirements.

We're looking for someone who takes pride in accuracy, follows through on commitments, and enjoys working collaboratively to get the job done.

Qualifications:

• High school diploma or GED required; related college degree preferred.
• Experience in mortgage processing, closing, post-closing, or related loan operations preferred.
• Equivalent experience in a document-intensive banking environment will also be considered.
• Familiarity with mortgage documentation, loan delivery, investor requirements, or loan servicing processes.
• Experience with Encompass or similar loan origination systems preferred.
• Proficiency in Microsoft Word, Excel, and related computer applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and follow up on outstanding items.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a team environment.
• Commitment to confidentiality, accuracy, and exceptional service.

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