Residential Care Supervisor​/Expert

overview

the conway human development center - iat is seeking a residential care supervisor/expert to oversee the daily operations of a state-run residential care facility, ensuring the safety, well-being, and development of residents. The department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe.

We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working  dhs, we take care of our employees so you can help care for others.

• job series: residential care – career path
• classification: residential care supervisor/expert
• class code: prc
  05p
• pay grade: sgs
  04
• salary range: $43,088 - $63,770

the residential care supervisor is responsible for overseeing the daily operations of a state-run residential care facility, ensuring the safety, well-being, and development of residents. This role provides leadership to direct care staff, ensures compliance with state and federal regulations, and fosters a supportive and structured living environment. The ideal candidate will possess strong leadership, communication, and problem-solving skills while demonstrating compassion and a commitment to person-centered care.

• lead, mentor, and supervise direct care staff to ensure the highest standard of resident care.
• oversee staff schedules, assignments, and performance evaluations to ensure adequate coverage and efficiency.
• address personnel concerns, facilitate conflict resolution, and support staff in handling challenging situations.
• ensure residents receive individualized care plans tailored to their medical, social, and emotional needs.
• monitor residents’ behavior, health, and well-being, coordinating with healthcare professionals and case managers as needed.
• address resident grievances, provide guidance, and advocate for their rights and needs.
• maintain compliance with arkansas state laws, medicaid requirements, and agency policies regarding residential care services.
• conduct facility inspections and audits to uphold safety, cleanliness, and operational standards.
• ensure proper documentation and reporting of incidents, resident progress, and staff activities.
• provide leadership during emergency situations, behavioral crises, or medical incidents.
• train staff on de-escalation techniques, crisis response, and intervention strategies.
• mediates conflicts between residents, staff, and families to maintain a positive and cooperative environment.

• ability to supervise, motivate, and develop staff in a fast-paced environment.
• experience in staff scheduling, performance evaluation, and personnel management.
• strong decision-making and problem-solving skills to address operational and resident needs.
• ability to assess and respond to resident needs with empathy and professionalism.
• knowledge of mental health care, disability support, and trauma-informed practices.
• strong commitment to resident advocacy and person-centered service delivery.
• understanding of arkansas state laws and federal regulations related to residential care.
• ability to maintain detailed reports, logs, and documentation in accordance with agency policies.
• excellent verbal and written communication skills for interacting with staff, residents, and stakeholders.
• ability to build trusting relationships with residents, families, and team members.
• ability to effectively respond to emergencies and de-escalate crises.
• experience in managing challenging behaviors and resolving conflicts professionally.

at least three years of experience in social services, behavioral health, healthcare, psychology or a related field.

satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the office of…