Customer Service Rep - Physician Enterprise

Overview

Directly responsible for scheduling PCN clinic patients for treatment, processing patients' demographic, insurance, and financial information, and coordinating with nursing staff and physicians to provide efficient services to PCN clinic patients. This position serves as the first point of contact for patients, families, and visitors at the surgery clinic. This role is responsible for providing excellent customer service, managing patient flow, scheduling, and ensuring accurate documentation to support the clinical and administrative operations of the office.

• Greet patients and visitors in a professional, courteous, and compassionate manner.
• Check in patients, verify demographics, insurance, and collect co-pays or outstanding balances.
• Schedule, reschedule, and confirm patient appointments, pre-op, and post-op visits.
• Answer and route incoming phone calls; respond to inquiries within scope of role.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Prepare and organize patient charts and required paperwork for surgical consultations.
• Coordinate with medical assistants, nurses, and providers to support patient flow and minimize wait times.
• Manage faxing, scanning, and uploading of patient documents into the electronic medical record (EMR) system.
• Handle cancellations, no-shows, and communicate scheduling changes promptly.
• Maintain a clean, organized, and welcoming reception area.

High School Graduate, Customer Oriented, Excellent verbal and written communication skills, Basic computer skills, Ability to multitask, Ability to handle a busy and stressful environment.