Medical Assistant; MA – Arkadelphia

About Healthy Connections

Healthy Connections is a Federally-Qualified Health Center serving Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we provide integrated medical, dental, and behavioral health services designed to meet patients where they are and improve health outcomes across the communities we serve. Our clinics emphasize teamwork, professionalism, and patient-centered care.

Healthy Connections is seeking a Registered or Certified Medical Assistant (MA) to join the care team at our Arkadelphia clinic. This role is an essential part of daily clinic operations, working directly with providers and patients to support the delivery of high-quality primary and specialized healthcare services. Medical Assistants at Healthy Connections provide hands-on clinical support while also serving as a key point of coordination for patient education, care navigation, and follow-up.

This is a patient-facing, fast-paced role that requires strong communication skills, sound clinical judgment, and the ability to manage multiple priorities throughout the day. Medical Assistants are expected to work collaboratively with providers, nurses, front-desk staff, and leadership to ensure smooth patient flow and a positive patient experience. Complete training and onboarding are provided to support success in the role, and experience in a community health or primary care setting is strongly preferred.

Opportunities for professional growth are available for individuals who demonstrate strong performance and initiative.

• Serve as a system navigator and primary point of contact for patients and families.
• Assist patients in accessing healthcare services, benefits, and community resources.
• Perform patient education, self-management coaching, and planned care coordination.
• Ensure patient charts are current with specialist visits, hospitalizations, and emergency care documentation.
• Review health summaries at each visit to confirm accuracy of medical history and problem lists.
• Act as a liaison between patients, providers, insurance companies, and specialty services.

• Assist providers with examinations, diagnostic procedures, and therapeutic services.
• Prepare patients for exams, including documenting vitals, chief complaints, histories, and review of systems.
• Collect specimens and support routine laboratory procedures as trained.
• Support telehealth visits, including patient preparation and follow-up.
• Assist with patient calls and triage per established protocols.
• Provide cross-coverage for front desk operations, including check-in, scheduling, and registration as needed.
• Participate in Patient-Centered Medical Home (PCMH), Meaningful Use, and quality improvement initiatives.

• Complete prior authorization requests for medications and services with accuracy and timeliness.
• Maintain required licensure, certifications, and continuing education.
• Ensure accurate documentation and compliance with HIPAA and organizational policies.
• Support community involvement initiatives and collaborate with Community Health Workers (CHWs) to address social determinants of health.
• Participate in required volunteer hours and community engagement activities aligned with Healthy Connections’ mission.
• Perform additional duties as assigned to support clinic operations.

• Registered or Certified Medical Assistant required.
• Current Basic Life Support (BLS) certification required.
• Ability to work flexible schedules based on clinic needs.
• Working knowledge of Microsoft Office and electronic medical record systems.
• Strong organizational, written, and customer service skills.
• Ability to communicate clearly, prioritize tasks, and problem-solve independently.
• Ability to build and maintain respectful, professional relationships with patients and team members.
• Willingness to travel to other clinic locations or meetings as needed.

• Full-time position; minimum of 40 hours per week.
• Clinical environment with moderate physical activity.
• Requires standing or walking for extended periods and handling objects up to 25 pounds.
• OSHA high-risk position with required safety, infection control, and blood-borne pathogen training.

• Competitive hourly pay.
• Comprehensive benefits package including health, dental, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounted medical and dental services for employees.

Healthy Connections, Inc. is an Equal Opportunity Employer and Provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.

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