Conway Patient Services Representative

Title: Patient Services Representative

Location: (Conway) Novant Health Urgent Care

Status: Full-Time

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• Up To Date  Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists them with paperwork, maintains the sign-in sheet, and ensures the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system, and collects co-payments as needed.

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign-in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments, and corrects information in patient demographics as necessary.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• Refers patients to the billing department for assistance after research by the center.
• Performs daily balancing (proofing/posting) and takes deposits to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees and maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.