Patient Services Representative and Rehabilitation Technician

Patient Services Representative and Rehabilitation Technician

Join to apply for the Patient Services Representative and Rehabilitation Technician role at Tidelands Health

Employee Type: PRN.

Work Shift:

Day - 8 hour shift (United States of America).

Join Team Tidelands and help people live better lives through better health! Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient. Essential responsibilities include greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assisting in the patient registration process, communicating benefit information, scanning patient documentation, collecting payments, and running reports indicated by management. The role involves supporting patient care and carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards.

The employee will also provide cleaning and preparation of treatment areas and equipment. The employee will have a home facility assignment but may be called to float to other TH locations in emergency situations. The employee will complete other duties as assigned.

• Track outbound and inbound department documentation and communicate patient information
• Patient monitoring and equipment set-up independently
• Perform end‑of‑month cleaning, daily temperature logs, and maintain clinic inventory
• Promote excellent customer satisfaction through responsive and attentive care to patients and families

• High School Diploma with college or specialized training

• Previous experience in a healthcare setting preferred
• Previous experience with insurance payer regulations preferred
• Medical terminology knowledge preferred
• Experience interpreting and following detailed policies and workflows
• Experience with electronic medical records in a healthcare environment
• Experience obtaining authorizations and scheduling appointments, rehabilitation preferred

• Medical terminology knowledge required
• Customer service experience
• Time management skills; ability to multi‑task preferred
• Ability to quickly develop rapport with customers, physicians, coworkers, and ancillary personnel
• Ability to independently think and make judgments; adapt guidelines and make decisions on specific problems

• Basic Life Support Certified – American Heart Association required within 30 days of hire; recertification every two years
• Advanced Cardiovascular Life Support Certified – American Heart Association

Medium Physical Demand

• Entry level

• Part‑time

• Health Care Provider

• Hospitals and Health Care

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health does not discriminate against employees or applicants on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.