Patient Services Representative I​/Rehabilitation Technician

Patient Services Representative I / Rehabilitation Technician

Join Team Tidelands and help people live better lives through better health! As our region's largest health care provider, we are one of the area's largest employers. More than 2,500 team members at over 70 Tidelands Health locations bring our healing mission to life each day.

Employee Type: Regular
Work Shift: Day – 8 hour shift (United States of America)

The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient. Essential responsibilities include greeting patients, answering phone calls, scheduling appointments, assisting with registration, communicating benefit information, scanning documentation, collecting payments, running reports, supporting patient care, performing therapeutic activities as directed by therapists, cleaning and preparing treatment areas, and floating to other locations when needed. The employee will complete other duties as assigned.

• Track outbound/inbound department documentation and communicate patient information
• Perform patient monitoring and equipment set‑up activities independently
• Complete end‑of‑month cleaning, daily temperature logs, and maintain clinic inventory
• Promote excellent customer satisfaction and respond attentively to patient and family needs

• High School Diploma with college or specialized training

• Previous experience in a healthcare setting preferred
• Insurance payer regulations preferred
• Medical terminology knowledge preferred
• Experience interpreting policies and workflows
• Experience with electronic medical records in a healthcare environment
• Experience obtaining authorizations and scheduling appointments (rehabilitation preferred)

• Medical terminology knowledge required
• Customer service experience
• Time‑management and multi‑tasking skills preferred
• Ability to quickly develop rapport with physicians, coworkers, and ancillary personnel
• Independent judgment in interpreting guidelines and making decisions

• Basic Life Support Certified – American Heart Association (required within 30 days of hire; recertify every two years)
• Advanced Cardiovascular Life Support Certified – American Heart Association

• Medium Physical Demand

The intent of this job description is to provide a representative level of the duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment. Employees may be directed to perform tasks other than those specifically presented in this description.

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.