Medical Receptionist

Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? This role offers the opportunity to bring your strong reception and administration skills to a fast‑paced organisation while being part of a supportive and forward‑thinking team.

• Act as the first point of contact for customers, providing a warm and professional welcome
• Manage digital triage queries and support patients to use new online systems
• Handle enquiries, appointments, orders and samples efficiently and accurately
• Use EMIS or similar clinical software as well as Microsoft Outlook, Teams and Calendar on a daily basis
• Work closely with the administration team and offer support as required
• Maintain a calm, solution‑focused approach and help resolve issues in a positive manner

• Strong reception and administration experience, ideally gained in a busy environment
• Confident IT skills with the ability to pick up systems quickly (EMIS experience highly desirable)
• Excellent communication skills and the ability to deal with conflict calmly and professionally
• A proactive, problem‑solving mindset and the ability to bring positivity to challenging situations
• Strong organisational skills and the ability to multitask

This is a temporary role for 2‑3 months initially with potential to become permanent. The position requires 30–35 hours per week (full days Monday and Friday 8:30‑5:30, with some flexibility, plus one additional full day and one half day), starting at £12.89 per hour, office‑based in Conwy, with a start date early January.

If you are looking for a dynamic role where you can make a genuine impact from day one, we want to hear from you.