Customer Service​/Communications Officer

Job Description

Communications Coordinator – Bilingual (Welsh/English) | 4 on 4 off shift pattern | £14ph / £21ph for OT

Communications Coordinator – Bilingual (Welsh/English) Conwy | 12-hour shifts | 4 days on, 4 days off £14ph for the first 37 hours, then £21ph thereafter Temporary contract for 6 Months minimum!

Are you fluent in Welsh and English, confident in communications, and looking for a role where no two days are the same?

I am recruiting a Communications Coordinator to join a fast-paced team responsible for keeping the public informed and connected. You’ll be at the centre of real-time updates, incident response, and stakeholder engagement — helping ensure vital information reaches the right people at the right time.

Key responsibilities:

• Share bilingual updates across social media and digital platforms
• Respond to public and stakeholder queries via phone, email, and online
• Liaise with emergency services, internal teams, and external partners
• Monitor traffic data and media channels to support live communications
• Create engaging content and support public-facing campaigns

What we’re looking for:

• Fluent Welsh and English – written and spoken (essential)
• Strong communication and content creation skills
• Calm under pressure, with great attention to detail
• Confident using Microsoft Office and social media tools
• Full, clean driving licence

What’s on offer:

• Competitive pay: £14ph up to 37 hours, then £21ph
• 6-month contract with potential for permanent

The details:

• Based in Conwy
• 12-hour shifts (7am–7pm), 4 days on / 4 days off
• Includes weekends on rota basis
• Weekends worked from home! xekaoyc
• Temporary contract for a minimum of 6 months!

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