Field Care Supervisor

Field Care Supervisor – Job Description

Gofal Angel care are a domiciliary care agency currently operating across Conwy and Denbighshire, delivering consistently high standards of person-centred care within our communities. Our service is built on reliability, compassion, and a commitment to excellence. We are proud to hold outstanding regulatory reports, achieving excellent ratings across the board, which reflects the dedication and professionalism of our team. As we continue to grow, we remain focused on providing safe, high-quality support that makes a meaningful difference to the lives of the people we care for.

This is a new role we are developing in our team, to support the growth of the company

This role is predominantly Monday to Friday 9am to 5pm

Flexibility of working evenings and weekends to suit the needs of the service

Currently covering Conwy and Denbighshire, and other areas with the growth of the company

Driving is essential for this role

Welsh speaking desirable

Hours:

37.5hours permanent contracts

Salary £25000 per annum

On call paid additional

Any care hours work outside of office hours paid additional

To ensure high-quality, person-centred care is delivered to individuals in their own homes by supervising care staff, maintaining compliance with organisational and regulatory standards, and supporting the smooth day-to-day running of the service.

• Carry out regular spot checks, competency assessments, and supervisions with care staff.
• Complete care plan reviews, risk assessments, and outcome-focused documentation.
• Ensure all care delivered meets CIW standards, company policies, and contractual requirements.
• Report and record incidents, safeguarding concerns, and changes in individuals needs promptly.
• Support with audits, quality monitoring, and continuous improvement activities.

• Contribute to creating personalised care plans.
• Build positive relationships with Individuals and families, ensuring their voice is central.
• Respond to concerns or complaints professionally and escalate when required.
• Promote independence, dignity, and wellbeing in every interaction.

• Provide mentoring, coaching, and on-the-job training to care staff.
• Support new staff with shadowing, induction, and competency sign-off.
• Ensure staff follow safe working practices, including medication, moving & handling, and infection control.
• Promote a positive, supportive team culture.

• Assist the office team with rota planning when needed.
• Help ensure calls are covered safely and efficiently, including hands-on care to suit the needs of the business.
• Participate in the on-call rota minimum 1 in 4.
• Communicate effectively with coordinators, managers, and external professionals.

• Maintain accurate, timely records in line with GDPR and organisational policies.
• Complete visit logs, assessments, reviews, and staff documentation to a high standard.
• Use digital care systems confidently.

• Experience in domiciliary care or a similar care setting.
• Strong communication and organisational skills.
• Ability to work independently and manage a varied workload.
• Full UK driving licence and access to a vehicle.
• Commitment to high-quality, person-centred care.

• QCF Level 2 in Health & Social Care (or working towards).
• Experience supervising or mentoring staff.
• Knowledge of CIW regulations and Welsh legislation.

A Field Care Supervisor is the bridge between the office, the care team, and the people receiving support. They ensure standards stay high, staff feel supported, and Individuals receive safe, consistent, compassionate care.