ICT Apprentice

ICT APPLICATIONS APPRENTICE

Information Technology Department, Conwy

Permanent, 37 hours per week

Entry Level – NWFRS Grade 04 £ 27,694 to £28,598 per annum

Progressing to NWFRS Grade 06 £ 31,537 to £34,434 per annum

We are looking for an Applications Apprentice to join our busy ICT Department, which is normally located at our offices in Conwy. This new role offers a unique opportunity to join a close‑knit team of specialists in infrastructure, desktop support, transformation, and project management. Working closely with the ICT MIS Manager and the Applications Officer, you will receive training and develop whilst studying towards a Digital Skills for Business Level 3 Diploma.

• Provide efficient Application Support for NWFRS employees.
• Assist the MIS Manager in the delivery of ICT’s Application Support and contribute to the ICT Department as a whole.
• Manage simple, minimal impact user queries with supervision while learning the supported business application and service desk process.
• Learn and undertake upgrade processes, supplier interaction procedures, assist with configuration tasks, and support simple problem solving.

• Basic Welsh language skills required; training to achieve Level 2 proficiency by the end of the 12‑month probation period will be provided if needed.
• Standard DBS check required for the position.
• Strong communication skills and ability to work collaboratively.
• Technical aptitude and willingness to learn across a range of ICT functions.

As part of the North Wales Fire and Rescue Service, you will be integral to ensuring our systems run smoothly 24/7, directly supporting the mission of protecting lives, property, and the environment.